Last updated: 25 July 2025

 

Introduction

Welcome to Rapport Coaching’s website privacy policy.

 

Your privacy is important to us. This policy explains how we collect, use, and protect your personal data when you visit our website, submit an enquiry, or interact with us online. It also explains your rights under UK data protection law.

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We are committed to handling your information fairly, transparently, and securely.

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Who We Are (Controller)

Rapport Coaching is a sole trader business based in England. We are registered with the Information Commissioner’s Office (ICO) as a data controller under registration number ZB945997.

 

If you have any questions about this privacy policy or how your data is handled, please get in touch using the contact form on the website.

 

You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection: www.ico.org.uk. However, we would always appreciate the opportunity to resolve your concerns first.  

 

What This Policy Covers

This privacy policy covers personal data collected through your use of the Rapport Coaching website, including:

• Information you provide by submitting a contact form

• Information collected automatically through cookies and analytics

• Your rights and choices regarding your personal data

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This policy does not cover any third-party websites you may visit through links on our site. We encourage you to read the privacy policies of those websites separately.

 

What Personal Data We Collect

We may collect, use, and store the following types of personal data:

• Identity Data – Your name (first and last)

• Contact Data – Your email address

• Technical Data – Your IP address, browser type and version, device type, operating system, and time zone

• Usage Data – Information about how you use our website, such as pages visited and referral source

 

We do not collect any special category data, nor do we knowingly collect data from individuals under 18 years old.

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How We Collect Your Data

We collect your personal data in the following ways:

• Direct interactions – when you submit a message through the contact form on our website or communicate with us by email

• Automated technologies – through cookies and analytics tools that gather technical and usage data as you browse the site

• Third-party services – such as our website hosting provider (Wix), which may process data to support site functionality, deliver the contact form, and track website performance

 

You can choose not to provide your data (for example, by not submitting a contact form), but some features of the site may not function fully without it.
 

How We Use Your Data

We only use your personal data when it is necessary and lawful to do so. We may use your information to:

• Respond to messages or enquiries submitted through the website

• Manage and improve the performance and usability of the website

• Maintain business records and comply with legal requirements

 

We will not use your personal data for purposes that are incompatible with those listed above, and we will never sell your data. If we ever need to use your data for a new purpose, we will update this policy and let you know.
 

Legal Bases for Processing

We rely on the following lawful bases under the UK GDPR to process your personal data:

• Legitimate interests – to respond to your enquiries, manage our website, analyse usage data, and maintain records necessary to run the business

• Legal obligations – to meet regulatory or accounting requirements where relevant (e.g. keeping basic contact data with invoices)

 

How We Share Your Data

We do not sell your personal data and do not share it with third parties for marketing.

 

We may share your data with trusted service providers who help us operate the website or deliver services. These include:

• Wix, which hosts our website and manages the contact form

• Google, which provides technical infrastructure such as email (if you contact us)

 

These providers only process your data on our instructions and are required to keep it secure and confidential. They are not permitted to use your data for their own purposes.

 

We may also disclose your data where required to comply with a legal obligation or to protect our rights, property, or safety.

 

Cookies and Tracking

Our website uses cookies and similar technologies to help it function, analyse how visitors use it, and improve your experience.

 

When you first visit the site, you will see a cookie banner that allows you to manage your preferences. You can choose to accept or reject non-essential cookies at any time.

 

The types of cookies used may include:

• Essential cookies – required for core website functionality, such as security and accessibility. These are always active.

• Analytics cookies – help us understand how visitors use the site and identify areas for improvement.

• Functional cookies – remember your settings and preferences.

• Marketing cookies – may be used to measure performance of web traffic sources or embedded services (though we do not use these for advertising).

 

You can adjust your cookie settings through the banner or your browser settings. Please note that blocking certain cookies may impact your website experience.

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Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure.

 

Access to your data is restricted to those who need it — in this case, only the business owner. We also have procedures in place to respond to any suspected data breaches, and will notify you and the relevant authorities where legally required to do so.

 

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including to:

• Respond to your enquiry

• Maintain business and financial records

• Comply with legal, tax, or regulatory obligations

 

We use the following retention periods as a guide:

• Website contact form enquiries - Up to 2 years from last contact

• Technical and analytics data - Retained in line with standard practice

• Email correspondence - Reviewed periodically and deleted if no longer needed

 

We review our records regularly and securely delete data when it is no longer needed.

 

Your Rights 

Under UK data protection law, you have rights in relation to your personal data. These include:

• Access – Request a copy of the personal data we hold about you

• Correction – Request correction of inaccurate or incomplete data

• Erasure – Ask us to delete your data where there is no lawful reason to keep it

• Objection – Object to processing based on our legitimate interests

• Restriction – Ask us to suspend processing if you believe data is inaccurate or used unlawfully

• Data portability – Request transfer of your data to you or another provider (where applicable)

 

You will not be charged to access your data. We may request confirmation of your identity before processing your request to ensure your data is protected. We aim to respond to all legitimate requests within one month. You can exercise your rights by contacting us via the website contact form.

 

Third-Party Links

Our website may include links to other websites, services, or embedded content. Clicking on these links may allow third parties to collect or share data about you.

 

We are not responsible for the privacy practices or content of other websites. We encourage you to read the privacy policies of any external sites you visit.

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Changes to This Policy

We may update this privacy policy from time to time to reflect changes in the law, technology, or our practices. The “Last updated” date at the top of this page shows the latest version. We recommend checking this page occasionally to stay informed about how we protect your data.

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Contact Details

If you have any questions about this privacy policy or your personal data, please get in touch via the contact form at the bottom of our homepage.